Introducing our next dimension of customer service

Introducing our next dimension of customer service

July 3, 2024 . Written by: Mohamed Shabhaan

MIB has introduced new self-service kiosks, enhancing customer convenience with direct access to ApplyNow services at key locations including MIB Head Office, Business Centre, and MIB Hulhumale' Branch. Future plans include extending these kiosks to MIB branches and sales centers outside greater male' area. Notably, these kiosks provide full access to ApplyNow services even in cases where efaas access/verification is unavailable. MIB staff are available to assist customers requiring help with the kiosk service. This initiative marks a significant step in MIB's digital transformation efforts as the first bank in the Maldives to offer online account opening, online finance applications, and other digital banking services.