BE PART OF THE TEAM
SUPPORT ADMINISTRATOR, SERVICE DESK (1) / TECHNOLOGY DEPARTMENT
Job Scope
The Support Administrator, Service Desk is responsible for answering support calls and emails from staff regarding various request to IT. Provides first level support to troubleshoot, identify, resolve, report computer, systems and network issues and schedule service calls to other technical staff in IT department. Responds to Service Desk tickets and escalates to other technical staff in IT department.
Key Responsibilities
Provide technical support to staff in issue resolution.
Provide first level support for all IT systems and Services
Diagnose and resolve end-user PC hardware / software problems, network or local printer problems, email, Internet or Local Area Network access problems.
Resolve User ID and Password issues in a quick and efficient manner.
Assist in the installation and maintenance of software and hardware.
Work with other technical staff to develop and document procedures on installation and maintenance.
Setup, Image, Format and Install PCs and Laptops.
Setup and install monitors, printers, IP phones, Scanners, Faxes, etc.
Install and document new software/hardware as requested.
Utilize help desk software for tracking and documenting issues.
Clearly and accurately document issues and resolutions.
Provides first level support for electronic banking systems such as Internet Banking, ATMs, POS machines and etc.
Print PIN mailers and deliver to the relevant departments.
Provides emergency support after normal working hours.
Assist in taking system backups, testing backup.
Execute and complete End of Day or Batch Processing procedures daily.
Attend ATM issues and fixing them with the help of external parties.
User management; user creation activation and deactivation.
Inventory Management; regular updating of IT inventory.
IT resource allocation; handing over It resources to staff and removal.
Requirements
Diploma in related field OR,
Minimum 02 Passes in A ‘Level OR,
Minimum 03 Passes in O’ Level with 01 year of work experience
Proficiency in MS office suite of applications
Fluency in Oral and written Communications
Ability to plan, multi-task and manage time effectively.
Good team builder and player with excellent organizational and relationship skills
Ability to meet deadlines and work under pressure
Documents required with application.
Curriculum Vitae (CV) / Resume,
Attested educational certificates,
National ID card copy,
Passport Size Photo
Police Report (validity less than 06 months)
Deadline:
Date: 04th January 2025
Time: 14:30
Inquiries
Should you have any inquiries please send us an email to [email protected].
REMUNERATION
Average Monthly Salary - MVR 11,700.00+
Performance-based bonus
Annual Increment
Health insurance for staff and direct dependents
Professional growth and development
Exclusive employee benefits on bank's products.
If you meet the above requirements and are keen to embark on an exciting and challenging career with us, please apply online using the button at the top.
Please note that only shortlisted candidates will be contacted to attend interview.