CUSTOMER CARE SUPERVISOR (1) – CUSTOMER CARE

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CUSTOMER CARE SUPERVISOR (1) – CUSTOMER CARE  

Job Scope

Ensures efficient operations by managing agent performance, addressing escalations, and maintaining adherence to SOPs and SLAs. They provide coaching, monitor metrics, and ensure agents are equipped with current knowledge to deliver excellent customer service.

By fostering teamwork and resolving challenges proactively, the supervisor supports seamless operations and exceptional customer experiences.

REQUIREMENTS

• Diploma in related field OR,

• Minimum 02 Passes in A’Level OR,

• Minimum 03 Passes in O’Level

• Proficiency in MS office suite of applications

• Fluency in oral and written communications

Documents required with application

1.       Curriculum Vitae (CV) / Resume,

2.       Attested educational certificates,

3.       National ID card copy,

4.       Passport Size Photo

5.       Police Report (validity less than 06 months)

Deadline:

Date: 09 February 2025

Time: 14:30

Inquiries

Should you have any inquiries please send us an email to [email protected].

REMUNERATION

• Average Monthly Salary -  MVR 11,700.00+

• Performance-based bonus

• Annual Increment

• Health insurance for staff and direct dependents 

• Professional growth and development

• Exclusive employee benefits on bank's products.

Please note that only short-listed candidates will be contacted to attend the interview.