BE PART OF THE TEAM
DEPUTY HEAD OF CARD OPERATIONS (1) – CARD OPERATIONS / OPERATIONS DEPARTMENT
Job Scope
The Deputy Head of Card Operations supports the Head of Card Operations in overseeing the card issuance and management process, as well as the end-to-end process of payment settlements, dispute resolution, and reconciliation of payment transactions. This role involves assisting in strategic planning, process improvement, and team leadership to ensure operational efficiency and compliance with regulatory requirements.
KEY RESPONSIBILITIES
Assist in the development and implementation of strategic plans for card operations, payment settlements, dispute handling, and reconciliation processes, ensuring alignment with the Bank’s overall business strategy.
Collaborate with IT and other departments to support the integration of card and payment operations with the bank's overall business strategy and technology solutions.
Utilize data-driven insights to support process optimization, identify trends, forecast operational needs, and provide recommendations to senior management.
Oversee day-to-day card operations, ensuring efficient processing of card applications, issuance, payment settlements, dispute resolution, and reconciliation activities.
Support the implementation and monitoring of operational procedures to enhance efficiency, reduce bottlenecks, and ensure timely resolution of customer inquiries and disputes.
Assist in conducting reconciliation audits, implementing automation tools, and continuously improving reconciliation accuracy and efficiency.
Monitor expenditures and support cost-saving measures without compromising service quality.
Assist in maintaining robust reconciliation processes to ensure accurate matching of transactions between the bank’s records and those of payment schemes and financial institutions.
Ensure adherence to regulatory requirements, card scheme rules, and internal policies, staying updated on industry changes and adjusting processes accordingly.
Work closely with compliance and risk teams to support internal audits, fraud prevention measures, and Monitor and mitigate risks associated with card operations and payment processes, including fraud prevention and security measures.
Support efforts to enhance dispute resolution and chargeback management, ensuring timely and fair resolutions while maintaining high customer satisfaction.
Assist in leading and developing a high-performing team by providing training, guidance, and performance evaluations to enhance skills and operational excellence.
Foster a collaborative work environment and ensure staff are up to date on the latest industry standards, compliance requirements, and operational best practices.
Maintain effective relationships with third-party vendors and service providers involved in card operations and payment processes to ensure optimal system performance and prompt resolution of operational concerns.
Ensure accurate and timely reporting of financial and operational metrics, proactively identifying risks and minimizing losses from inefficiencies.
REQUIREMENTS
Master’s Degree in Banking, Finance, Business Administration, or a related field with a minimum of 3 years of total work experience, including at least 1 years in a managerial role within card operations, payment settlements, dispute handling, or a related field.
Bachelor’s Degree in Banking, Finance, Business Administration, or a related field with a minimum of 5 years of total work experience, including at least 3 years in a managerial role within card operations, payment settlements, dispute handling, or a related field.
Related certifications in payment systems, card operations, digital banking, FinTech, or dispute management will be an added advantage.
Strong knowledge of banking regulations and compliance requirements.
Proven leadership skills with experience managing teams.
Excellent customer service orientation.
Strong analytical and problem-solving skills.
Ability to work under pressure and meet tight deadlines.
Proficiency in relevant software and systems used in card operations and payment processes.
Documents required with application.
Curriculum Vitae (CV) / Resume,
Attested educational certificates,
National ID card copy,
Passport Size Photo
Police Report (validity less than 06 months)
Deadline:
Date: 25th March 2025
Time: 14:30
Inquiries
Should you have any inquiries please send us an email to [email protected].
REMUNERATION
Competitive Salary
Performance-based bonus
Annual Increment
Health insurance for staff and direct dependents
Professional growth and development
Exclusive employee benefits on bank's products.
Please note that only shortlisted candidates will be contacted to attend interview.