BE PART OF THE TEAM
OPERATIONS MANAGER (1) – GDH. THINADHOO BRANCH / RETAIL BANKING DIVISION
Job Scope
Responsible for all the banking operations activities inclusive of cash & non-cash transactions related to current, savings accounts and trade finance. Also to ensure the preparation of all kinds of reports related to banking operations either to the Branch Manager or to external authorities. Additionally, responsible for scheduling, guiding, and supporting overall day-to-day activities of the Branch to achieve maximum outcome & Assisting in the Planning and organizing of programs to achieve scorecard targets.
Further, Exploring the available products and services of MIB and simplifying them to enhance the sales approach & Providing feedback to the relevant business and other product owners and providing solutions to bundle those products which adds value to the deposit product. In addition, review customer concerns related to Islamic banking products and assessment of the strengths and weaknesses of other potential banking competitors.
KEY RESPONSIBILITIES
General Responsibilities:
Ensure that the operation of the branch is conducted in compliance with SOP and various other policies of the Bank.
Responsible for mobilizing deposits from the Market in coordination with the Branch Manager to ensure that annual budget is achieved.
Lead the branch during the absence of the Branch Manager.
Ensuring effective implementation of the Balance Score Card as assigned to the Branch in coordination with the Branch Manager.
Ensure the Sales Activities are Started and Progress as per the given schedule and one time without any delays.
Effectively Monitoring of fixed deposits, inform customers about the maturity and proper maintenance of deposits.
Effectively monitor branch financing and disbursement targets to ensure they are aligned with the annual budget.
Ensure that all financing applications are sent to the Financing Department with all relevant documents within the given timeframe.
Ensure customer service / enquiries are attended in a speedy, accurate efficient and friendly manner. The customer should be attended to and served promptly at customer premises and/or at Bank.
Ensure that the customer’s confidentiality is maintained. Not to reveal information about a customer’s affair to a third party without prior approval of customer.
Take appropriate measures to make sure the most updated product information is available in hand at all times
Make sure to Properly maintain branch documents, stationery’s, vouchers, fixed assets, and other old records of branch.
Provide feedback with necessary data for presentation to the management when required.
Proficiency with Microsoft Excel and Power point; familiarity with data query/data management tools is absolutely essential.
Preparing Presentations with Dhivehi is also essential for the better information transfer to wider audience.
Operational Activities:
Accepting applications from customers.
Check and verify documents.
Understand how to conduct the CDD of the individual or corporate
Account creation and maintenance.
Monitoring of CIF.
Daily check on the physical cash in the vault and always ensure that the figure tallies against the cash figure in the system.
Ensure that physical cash in MVR and USD is sufficient at all times to serve MIB customers.
Monitor the MVR and USD Vault cash limit within the guideline.
Ensure the physical cash being kept & locked in the vault after the banking hours.
Familiarize with the schedule of charges of the Bank.
Managing customer funds at Events and Roadshows and making sure the funds are deposited to the proper accounts.
Monitoring of customer funds Processing transaction(s) as per customer’s request.
Reconciliation of MIB Fund Clearing Accounts on a timely manner
Collecting Debit Card, and Internet Banking forms with other possible service forms which are necessary for making sure customers are onboarded to all the MIB Products and Services.
Properly document your sales Leeds with the necessary information columns, (including taking your name for your Leeds) for the purpose of presentation of data online
Make sure all the handover sheets to branch processing have all the required fields for information gathering for weekly dashboard for the purpose of presenting to HOD
Any other relevant tasks which may be assigned by the Branch Manager.
Requirements
Master’s Degree in related field with minimum 02 years of work experience in a similar field OR,
Bachelor’s Degree in related field with a minimum of 03 years of work experience in a similar field
Reasonable knowledge and work experience in Islamic Banking and Finance or Banking will be an added advantage
Highly driven and self-motivated individuals with good interpersonal, communication and problem-solving skills
Must possess excellent written and oral communication skills.
Ability to plan, multi-task and manage time effectively.
Ability to coordinate projects and delegate responsibility.
Proficiency in MS office suite of applications.
Documents required with application.
Curriculum Vitae (CV) / Resume,
Attested educational certificates,
National ID card copy,
Passport Size Photo
Police Report (validity less than 06 months)
Deadline:
Date: 25th March 2025
Time: 14:30
Inquiries
Should you have any inquiries please send us an email to [email protected].